Medical Disclaimer
Last updated
If you think you are having a severe low or a diabetic emergency, act on it now. Treat it the way your care team told you to, and call your local emergency number. Do not open Dia first, and do not wait to see what it says.
What Dia is
Dia reads glucose data you have already collected — from your CGM, your meter, or Apple Health — and explains it. It turns readings into a state you can feel, and it looks for patterns between your glucose and the things around it: heat, sleep, movement, meals, your cycle, how your night went.
That is an explanation of what has already happened. It is education and insight, and it is meant to make the data you already have easier to live with.
What Dia is not
Dia is not a medical device. It is not cleared or approved by the FDA, the MHRA, or any other regulator, and it is not certified as a medical device under EU MDR. It does not diagnose, treat, cure or prevent any disease or condition.
Dia does not tell you what to do. It will never tell you how much insulin to take, when to take it, what to eat to correct a level, or how to change your therapy. If you ever see Dia appear to give an instruction like that, treat it as a bug and tell us at support@diaapp.co.
Dia is not a replacement for the things that measure you. It is not a CGM, not a meter, and not an alarm. It does not monitor you in the background, and it will not wake you up if you go low overnight. Keep using your CGM’s own alerts, and keep a meter within reach.
Dia is not your care team. Nothing in it is a substitute for advice from your doctor, your endocrinologist, your diabetes educator or your pharmacist.
Decisions about your treatment
Never change your insulin, your medication, your diet or your exercise because of something Dia said. Those decisions belong with you and the people who look after you, and they should be based on readings you have confirmed — with a finger-stick where your care team would expect one.
Dia’s readings come from other devices, and those devices can be wrong, late, or out of calibration. A CGM lags behind your blood. If what Dia shows you does not match how you feel, trust how you feel and check with your meter.
About the patterns and the AI
Some of what Dia writes is generated by an AI model, and some of what it shows you is a statistical correlation found in your own data. Both can be wrong.
A correlation is not a cause. Dia telling you that your levels tend to run higher on short nights is an observation about your history, not a law of your body, and not a prediction about tomorrow. Treat every insight as a starting point for a conversation with your care team, not as a conclusion.
Who Dia is for
Adults, 18 or over, living with diabetes of any type. Dia is not designed for children, for managing diabetes in pregnancy, or for anyone in hospital or under acute care — those all need closer supervision than an app can give.
No doctor-patient relationship
Using Dia does not create a doctor-patient relationship between you and us. We are not providing medical care, and we do not monitor your data for signs that something is wrong. Nobody is watching your numbers on our end.
Questions
Anything at all: support@diaapp.co. See also our Terms of Service and Privacy Policy.